PPM, Maintenance & Call Out Services

Specialist Support for Temperature-Controlled Environments in Regulated

Industriess

Trusted by Industry. Engineered by Experts.

We provide specialist Planned Preventative Maintenance (PPM), breakdown response, and emergency call-out services for

critical temperature-controlled environments across the pharmaceutical, medical, life sciences and manufacturing sectors.



Our service model is built around the demands of GMP, GDP, MHRA, FDA, and NHS-compliant environments, ensuring continuous operation, regulatory traceability, and minimal downtime in high-risk settings.


Whether you operate a single cold room or a multi-facility site, we keep your systems running to spec — 24/7, 365 days a year.

Planned Preventative Maintenance (PPM)

PPM is essential to ensure long-term reliability, reduce unexpected failures, and

support audit-ready compliance.


Our PPM packages include:


  • Full inspection of refrigeration and control systems
  • Electrical and mechanical testing
  • Temperature sensor calibration
  • Alarm and monitoring system checks
  • Filter replacement and airflow performance checks
  • Review of recorded data and trend analysis
  • Functional testing of failover and backup systems
  • Site-specific maintenance reporting and compliance logs


We align maintenance schedules with your SOPs, validation intervals, and

regulatory requalification dates, ensuring seamless integration into your quality management system.

Standard PPM Package

Annual or bi-annual servicing, calibration and condition reporting

Enhanced PPM Package

PPM plus temperature mapping, revalidation support and priority response

Emergency Call-Out & Breakdown Support

Our engineers are available 24/7 for emergency call-outs across the UK and select

European regions, providing rapid-response support for:


  • System failure or excursion
  • Temperature out-of-spec events
  • Condenser, evaporator or compressor failure
  • Power issues or control faults
  • Environmental alarms or monitoring failures
  • Containment or cleanroom condition loss


We prioritise pharmaceutical, clinical and NHS-critical environments and aim forrapid response times, supported by localised engineering teams and strategic stockholding of key parts.

Reactive Maintenance & Repairs

In addition to PPM, we offer ad-hoc or contract-based support for:


  • Component repair and replacement
  • Refrigerant recharge and leak checks (F-Gas compliant)
  • Door seal and panel repair
  • Upgrade of control systems and data loggers
  • Decommissioning and recommissioning of equipment
  • Root cause analysis and technical reporting
  • Post-failure requalification and mapping support


All works are carried out by qualified engineers with experience in regulated environments. We ensure minimal disruption to your operations and provide full documentation and traceability.

Compliance-Driven

Servicing

We understand that our service work supports your regulatory standing. Every visit includes:


  • Service records and technician reports
  • Equipment status and maintenance logs
  • Calibration certificates (where applicable)
  • Change control documentation (if required)
  • Asset condition reports and lifecycle forecasting
  • Recommendations for risk mitigation or upgrades


All documentation is compatible with MHRA/FDA audit requirements and can be supplied in client-specific formats or integrated into your CMMS (Computerised Maintenance Management System).

Supported Systems

We maintain and support a wide range of temperature-controlled systems, including:


  • Pharmaceutical cold rooms and freezer rooms
  • Stability and quarantine chambers
  • Vaccine storage facilities
  • Medical laboratory refrigeration
  • Environmental test chambers
  • Close control cleanroom HVAC systems
  • Data centre cooling systems
  • Ambient-controlled warehouses
  • Refrigerated transport and mobile cold chain units


Our engineers are trained across all major manufacturers and control system

platforms, with access to a wide network of OEM and aftermarket parts.

Full Cover Support Package

PPM, 24/7 call-out, repair, parts cover and remote monitoring integration

GxP Critical Response

Guaranteed response times, engineering standby, and on-call validation lead

UK-Wide and European Service Coverage

From our London base, we provide responsive cover across the United Kingdom

and into Western Europe, with dedicated service capability in:


  • Ireland
  • France
  • Germany
  • The Netherlands
  • Spain
  • Belgium and the Nordics


We offer multi-site service contracts and framework agreements to support

clients with distributed assets and centralised compliance goals.